Policy for Returns/Replacements
Please note our terms and conditions for all returns - damaged, broken
or incorrectly ordered:
- If you receive an item from us which has been
damaged/broken during transit, please contact us within
48 hours of receipt of goods and return said item to us for
a replacement. Carriage is non-refundable.
- We cannot replace/credit any items returned
to us that are showing signs of extreme wear and tear. Our
suppliers will not credit us for any items in this condition,
so therefore please do not return them. If however it has been
purchased recently and there is an obvious manufacturing fault,
we will be pleased to replace it.
- All returns (old or new stock) will be closely
assessed before replacing/crediting. If your item is no longer
a stock product we will issue a credit for the value at which
it was last in stock at. If the item is not from our
stock range, i.e. it is not our colouring or we have never
carried it in our range, it will be returned to you. Also,
if your return is from very old stock that we cannot return
to our supplier, a credit cannot be issued.
- If you have ordered an item incorrectly, please
contact us before returning it. There will be a 15%
handling charge in these cases unless negotiated otherwise
with a director. When packing returns please make sure that
they are individually wrapped in a suitable material and sealed
in a box/padded jiffy bag securely. Any items received by us
damaged/broken due to careless packing will not be credited,
as we cannot re-sell damaged stock.
- Replacements/returns will be included in your
next order unless instructed otherwise. There will be no extra
postage charge for any replacements/returns sent separately.
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